Everybody communicates in one way or another but few people deliver their messages very well. Communication takes many forms such as speaking, writing, and listening with the purpose of receiving something or giving something - a two way process. If communication is not understood then it has failed. Effective communication hinges on people understanding your meaning. There are so many opportunities for misunderstanding when we communicate online or written versus in person, because we read words on the screen and can't hear voice inflections and such.
Here are some useful tips when communicating:
When you communicate in person you keep aware of what the person might be communicating with his or her body language, tone of voice, or gestures. Written word which is the basis of organization communication because it is permanent and accessible as in online communication, letters, memos, reports, contracts, agendas, notices, or text messaging must match your medium with great care. Avoid acroynms and jargons that the audience may not understand and use phrases and words that resonate with the audience.
In the case of text messaging it is better to be clear and direct if you do not have a close relationship with the other party. If you are best of buddies, or dating and have been involved over a long period of time, or a business associate that you are close with, then that becomes a different story - there is no room for awkwardness, you are similiar and have areas of focus in common.
When online, it is important to periodically ask for clarification, gently ask about inconsistencies, and try giving a summary of what you're hearing. Ask if your understanding is accurate. In addition to building a stronger bond online, the goal is to read carefully before replying and get an accurate understanding of your party's perspective. Resist the temptation to dominate the conversation, know the party's values so you will be able to address topics that will come up. When it comes on to humor, sarcasm, this can be a thin line. Try to use playful humor and when you use it be careful with it. Avoid offensive comments or comments that can be construed as discriminatory. Be truthful, do not pretend to be someone or something else.
Before you communicate, decide on your message first, then select the best method to convey it. Be concise and don't overuse words. Use words that your audience will understand and deliver the message succinctly.
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